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Table des matières

1. DEFINITIONS

2. ACCEPTANCE OF TERMS

3. USE OF THE WEBSITE

4. BOOKINGS AND PAYMENTS

5. CANCELLATION AND REFUNDS

6. USER RESPONSIBILITIES

7. LIABILITY AND DISCLAIMERS

8. PRIVACY AND DATA PROTECTION

9. INTELLECTUAL PROPERTY

10. GOVERNING LAW AND DISPUTE RESOLUTION

11. MISCELLANEOUS

1. DEFINITIONS: The following terms shall have the meanings ascribed to them for the purposes of these Terms and Conditions:

1.1 “Website” refers to the online platform operated under the domain bookingbesttours.com, which facilitates the booking of tours, activities, and related travel services.

1.2 “Service(s)” means the tours, activities, travel arrangements, and other services offered on the Website, including any bookings or reservations made.

1.3 “User” refers to any individual or entity accessing, browsing, or using the Website or its Services.

1.4 “Provider” means the third-party companies, guides, or individuals offering the tours, activities, or services available through the Website.

1.5 “Booking” refers to the reservation or purchase of a Service made by a User through the Website.

1.6 “Terms” or “Agreement” refers to these Terms and Conditions that govern the use of the Website and the Services offered.

1.7 “Force Majeure Event” includes events outside of reasonable control, such as acts of God, war, strikes, pandemics, government actions, or other emergencies that prevent the fulfillment of obligations.

1.8 “Cancellation Policy” refers to the specific rules and guidelines regarding the cancellation of a Booking and associated refunds.

1.9 “Personal Data” refers to information collected from Users, such as names, contact details, and payment information, as defined under applicable data protection laws.

1.10 “Confirmation” means the written acknowledgment (via email or other electronic means) provided to a User once a Booking is successfully completed.

2. ACCEPTANCE OF TERMS

2.1 Agreement to Terms
By accessing and using the Website or making a Booking, the User agrees to comply with and be bound by these Terms and Conditions. If the User does not agree to these Terms, they must refrain from using the Website or Services.

2.2 Modifications
Bookingbesttours.com reserves the right to update, modify, or amend these Terms at any time without prior notice. Any changes will be effective immediately upon posting on the Website. Continued use of the Website or Services after such changes constitutes acceptance of the updated Terms.

2.3 Eligibility
The Services are available to individuals aged 18 years or older who have the legal capacity to enter into binding contracts under applicable law. By using the Website, the User confirms their eligibility.

2.4 Additional Terms
Certain Services may be subject to additional terms and conditions specific to the activity, Provider, or region. These additional terms will be provided at the time of Booking and are considered part of this Agreement.

3. USE OF THE WEBSITE

3.1 Permitted Use
The Website is intended solely for personal, non-commercial use. Users may browse, compare, and make Bookings for Services in accordance with these Terms.

 

3.2 Prohibited Activities
Users agree not to engage in any of the following prohibited activities while using the Website:

  • a. Misrepresenting identity or providing false information.
  • b. Using automated systems such as bots to access or interact with the Website.
  • c. Attempting to disrupt the functionality of the Website, including hacking or introducing malicious software.
  • d. Copying, reproducing, or redistributing any content from the Website without express permission.
  • e. Using the Website to engage in unlawful or fraudulent activities.
 

3.3 User Responsibility
Users are responsible for ensuring that their account information, including passwords, remains confidential. Bookingbesttours.com is not liable for unauthorized access resulting from User negligence.

3.4 Accuracy of Information

Bookingbesttours.com endeavors to ensure that all information on the Website is accurate, complete, and up-to-date. This includes descriptions of Services, prices, availability, and Provider details. While we take all reasonable measures to verify the accuracy of the content, errors or omissions may occasionally occur. Users are encouraged to contact us directly for clarification if needed.

4. BOOKINGS AND PAYMENTS

4.1 Booking Process

  • a. Users can browse available Services and make a Booking through the Website.
  • b. A Booking is considered complete only after the User receives a Confirmation from Bookingbesttours.com.
  • c. Bookingbesttours.com reserves the right to decline any Booking at its sole discretion, including in cases of unavailability or suspected fraudulent activity.

4.2 Payment Terms

  • a. All payments must be made in full at the time of Booking unless otherwise specified.
  • b. Payments can be made using the methods specified on the Website, such as credit/debit cards or other online payment systems.
  • c. The total amount charged will include the price of the Service and any applicable taxes, fees, or additional charges.

4.3 Currency and Exchange Rates

  • a. Prices listed on the Website are displayed in the currency specified for each Service.
  • b. If payments are made in a different currency, the User is responsible for any exchange rate differences or fees charged by their payment provider.

4.4 Failed or Declined Payments

  • a. If a payment is declined or fails, the Booking will not be processed.
  • b. Users are advised to ensure sufficient funds and accurate payment information to complete the transaction.

4.5 Invoices
Upon request, Users may receive a detailed invoice for their Booking, specifying the Services purchased and the total amount paid.

5. CANCELLATION AND REFUNDS

5.1 User-Initiated Cancellations

  • a. Users may cancel a Booking by following the cancellation instructions provided in their Confirmation email or by contacting Bookingbesttours.com directly.
  • b. The eligibility for refunds and the refund amount depend on the Cancellation Policy applicable to the specific Service.
  • c. Cancellations outside the specified timeframe or those that violate the Cancellation Policy may not qualify for a refund.

5.2 Provider-Initiated Cancellations

  • a. In cases where a Provider cancels a Service, Users will be notified promptly and offered a choice of rescheduling or receiving a full refund.
  • b. Bookingbesttours.com is not liable for cancellations by Providers but will facilitate communications to resolve the issue.

5.3 Force Majeure
If a Service is canceled due to a Force Majeure Event, Bookingbesttours.com and the Provider will make reasonable efforts to offer alternative solutions. Refunds in such cases will be subject to the terms of the applicable Cancellation Policy.

 5.4 Non-Refundable Bookings
Certain Services may be marked as non-refundable at the time of Booking. Users acknowledge that no refunds will be issued for such Bookings, regardless of cancellation reason.

5.5 Refund Process

  • a. Approved refunds will be processed using the same payment method as the original transaction.
  • b. The time required to process refunds may vary depending on the payment provider, typically taking 7–14 business days.
  • c. Any applicable transaction fees or currency conversion fees are non-refundable.
6. USER RESPONSIBILITIES

6.1 Accuracy of Information
Users are responsible for providing accurate and complete information during the Booking process. Bookingbesttours.com is not liable for issues arising from incorrect or incomplete information provided by the User.

6.2 Compliance with Local Laws
Users are required to comply with all applicable local laws and regulations, including but not limited to travel requirements, entry permits, visas, and health guidelines.

6.3 Behavior and Conduct

  • a. Users are expected to behave respectfully towards Providers, other participants, and local communities during the use of any Service.
  • b. Bookingbesttours.com and its Providers reserve the right to refuse service or remove any User who engages in disruptive, offensive, or illegal behavior without entitlement to a refund.

6.4 Risk Acknowledgment
Users acknowledge that certain Services may involve inherent risks (e.g., adventure activities or outdoor excursions). Participation is voluntary, and Users assume full responsibility for their safety and any associated risks.

6.5 Communication
Users must ensure that they can receive emails or other communications from Bookingbesttours.com, including Booking Confirmations and updates. Bookingbesttours.com is not responsible for missed communications due to spam filters or outdated contact information.

7. LIABILITY AND DISCLAIMERS

7.1 Limitation of Liability

  • a. Bookingbesttours.com acts solely as an intermediary between Users and Providers. The Website is not responsible for the performance, quality, or safety of Services provided by third-party Providers.
  • b. To the maximum extent permitted by law, Bookingbesttours.com shall not be held liable for any direct, indirect, incidental, or consequential damages arising from the use of the Website or Services, including but not limited to loss of profits, personal injury, or property damage.

7.2 User Responsibility

  • a. Users are solely responsible for their actions and decisions during their participation in any Service.
  • b. Bookingbesttours.com does not guarantee the accuracy, suitability, or reliability of information provided by Providers or Users.

7.3 Force Majeure
Bookingbesttours.com is not liable for failure to fulfill obligations due to Force Majeure Events, including but not limited to natural disasters, pandemics, strikes, or governmental restrictions.

7.4 Disclaimer of Warranties

  • a. The Website and its content are provided “as is” and “as available” without any express or implied warranties, including but not limited to merchantability, fitness for a particular purpose, or non-infringement.
  • b. Bookingbesttours.com does not warrant uninterrupted or error-free operation of the Website or that any defects will be corrected promptly.

7.5 Third-Party Liability

  • a. Any disputes, claims, or liabilities arising from the use of a Provider’s Service are the responsibility of the User and the Provider.
  • b. Bookingbesttours.com is not a party to such disputes and is not obligated to mediate or resolve them.
8. PRIVACY AND DATA PROTECTION

8.1 Collection of Personal Data
Bookingbesttours.com collects and processes personal data, including but not limited to names, email addresses, phone numbers, and payment information, in accordance with its Privacy Policy.

8.2 Use of Personal Data
Personal data collected from Users is used to process Bookings, provide customer support, send confirmations, and improve the user experience. It may also be used to communicate about special offers, promotions, or changes to services, with the User’s consent where applicable.

8.3 Data Security
Bookingbesttours.com takes reasonable measures to protect the security of User data, including the use of encryption and secure payment systems. However, no method of transmission or storage is completely secure, and Bookingbesttours.com cannot guarantee the absolute security of personal data.

8.4 Third-Party Data Sharing
Bookingbesttours.com may share User data with third-party Providers and service providers only to the extent necessary to facilitate the provision of Services. Personal data will not be sold or rented to third parties without User consent, except as required by law or as outlined in the Privacy Policy.

8.5 User Rights

  • a. Users have the right to access, correct, or delete their personal data in accordance with applicable data protection laws.
  • b. Users may request to opt-out of marketing communications at any time by following the unsubscribe instructions provided in the emails or by contacting [email protected].

8.6 Retention of Data
Personal data will be retained only for as long as necessary to fulfill the purposes for which it was collected, unless otherwise required by law.

9. INTELLECTUAL PROPERTY

9.1 Ownership of Content

  • a. All content on the Website, including text, images, logos, trademarks, graphics, and software, is the property of Bookingbesttours.com or its licensors and is protected by copyright, trademark, and other intellectual property laws.
  • b. Users are granted a limited, non-exclusive, non-transferable license to access and use the Website for personal, non-commercial purposes. This license does not grant any ownership rights in the content.

9.2 User-Generated Content

  • a. Users may submit reviews, feedback, or other content on the Website. By doing so, Users grant Bookingbesttours.com a worldwide, royalty-free, and irrevocable license to use, reproduce, and display such content for marketing and promotional purposes.
  • b. Users represent and warrant that any content they submit does not infringe on the rights of any third party, including copyright, trademark, or privacy rights.

9.3 Prohibited Use of Content

  • a. Users may not modify, distribute, transmit, or create derivative works from the content on the Website without prior written permission from Bookingbesttours.com.
  • b. Any unauthorized use of the content may result in the termination of the User’s access to the Website and legal action.

9.4 Trademarks

  • a. The trademarks, logos, and service marks displayed on the Website are the property of Bookingbesttours.com or third-party licensors.
  • b. Users are prohibited from using any of the trademarks without express written permission.
10. GOVERNING LAW AND DISPUTE RESOLUTION

10.1 Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the jurisdiction in which Bookingbesttours.com is registered, without regard to its conflict of law principles.

10.2 Dispute Resolution

  • a. In the event of a dispute, Users agree to first attempt to resolve the issue through informal negotiations with Bookingbesttours.com.
  • b. If the dispute cannot be resolved through negotiation, the parties agree to submit the dispute to mediation or binding arbitration, as determined by Bookingbesttours.com, in accordance with the rules of a recognized arbitration body.
  • c. The venue for any legal proceedings or arbitration shall be in the jurisdiction where Bookingbesttours.com is registered, unless otherwise agreed upon by the parties.

10.3 Class Action Waiver
Users agree that any legal proceedings will be conducted on an individual basis, and users waive the right to participate in class actions, collective actions, or other representative proceedings.

10.4 Enforceability
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect.

11. MISCELLANEOUS

11.1 Entire Agreement

These Terms and Conditions, together with any additional terms and policies incorporated by reference, constitute the entire agreement between the User and Bookingbesttours.com regarding the use of the Website and Services.

11.2 Severability

If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

11.3 No Waiver

The failure of Bookingbesttours.com to enforce any provision of these Terms shall not be deemed a waiver of such provision or the right to enforce it in the future.

11.4 Transferability

Bookingbesttours.com may assign or transfer its rights and obligations under these Terms without restriction. Users may not assign or transfer their rights or obligations without prior written consent.

11.5 Headings

The section headings in these Terms are for convenience only and shall not affect the interpretation of these Terms.

11.6 Contact Information

For any questions or concerns regarding these Terms and Conditions, Users may contact Bookingbesttours.com at: [email protected]