We at Bookingbesttours.com take your privacy very seriously. Currently, we comply with the Regulation No. 2016/679, the General Data Protection Regulation, also known as GDPR, which sets the highest privacy and data protection standard in the world. In this Privacy Policy we explain what data we collect from you, why we collect it, how we use it and with whom we might share it. It also explains what rights you as a data subject have and how you can fulfill them.
This Privacy Policy applies to any data processing done by us in connection to the use of our services, both through our website Bookingbesttours.com and through our mobile applications for iOS and Android.
Who are we?
We, as the Data Controller, are the company Bookingbesttours.com Sarl., with a registered office at Airport (RAK), RAK, 6 n209, Marrakesh, Mhamid, Saâda 40000 registered in the Commercial Register maintained by the Marrakech
Personal Data: any information relating to a directly or indirectly identified or identifiable natural person. That means that if we possess means to identify either you or even the device you’re using, any information that we can connect to you will be treated as Personal Data.
Data Controller: someone that determines the purposes and means of processing Personal Data. For example, we are a Data Controller when we process your Personal Data for the purposes stated in this Privacy Policy.If you choose to book a ticket through our website or app, we will be sending your Personal Data to another Data Controller – the carrier or the provider of other services – who will again use your Personal Data for its own purposes. Each Data Controller should have a Privacy Policy such as this one where you can learn about how your Personal Data is processed. You can see the overview of Data Controllers with whom we might share the data below.
Data Processor: a third party that only helps to achieve the purposes determined by the Data Controller. For example, we as a Data Controller use many third-party services to which we outsource some parts of our activities that we don’t do ourselves for various reasons such as cost-efficiency. A Data Processor is only allowed to process your Personal Data according to our documented instructions.
We collect your Personal Data directly from you, either when you provide us your Personal Data or gather them by ourselves when you use our services or you are in touch with us. Depending on the processing purpose, we may process the following categories of Personal Data:
CATEGORY OF PERSONAL DATA | DESCRIPTION |
Identification information | Information used to identify you as a natural person, such as your name, surname, gender, nationality, billing address, and date of birth, and artificial online identifier created by us, such as Bookingbesttours.com ID. |
Contact information | Information used to contact you, such as your email address and telephone number. |
Your online behavior while interacting with us | Your behavior on our website and in our app, i.e. what you visited, how long you stayed, what you clicked on, etc. We also track your interactions with the emails and notifications that we send you, such as if you open the email or if you click on any of the links that it contains. |
Device and network metadata | Information about the device that you used to access our website or the device on which our app is installed, your network connection metadata, and also information derived from these data. This information includes, for example, your operating system, web browser, screen resolution, IP address, etc. |
Precise location | The precise location of your device based on the data provided by the geolocation technology of your device. We will only process this Personal Data if you give us your specific consent and it is necessary to provide you with some feature of our website or app which requires access to the precise location of your device, e.g., sending you relevant information about your trip based on your current location. It also might be necessary to access the information about your precise location in the background, i.e., even if you don’t have the app open. You will always be informed about this when giving your consent. |
Account information | The settings and other data which you generate while using the Bookingbesttours.com Account, such as the price alerts, search history, specific settings, profile picture, the login details which you use to log into the bookingbesttours.com Account, i.e. the email and password (we never store the passwords in a non-encrypted form), preferred choices and other details saved in Bookingbesttours.com Account. |
Information about your order(s) | Details of your order, i.e., all that you choose in the order form and what you later change or purchase as an addition to the original order. If you order a special assistance service or if you submit a cancellation request out of medical reasons, we will process your health data as necessary for the provision of these services. |
Travel document information | Number and expiration date of the ID or Passport (depending on which one you give us). |
Payment information | Information which you give us to execute the payment. Usually, this means the payment card details. We never store the payment card details in a non-encrypted form. If you choose to store your payment card details in your Bookingbesttours.com Account or within the app, we will keep this Personal Data for your future purchases. |
Documents necessary to be provided with the brokered service | Documents that we get from the provider of the service which we broker for you, the e-tickets. |
Information about your requests and your communication with us | All of the text and voice communications exchanged between you and bookingbesttours.com in connection to your requests (e.g., customer support cases), metadata, and notes generated by our systems and agents. |
Your settings | Some settings of the website or in the app which you have made, such as the language, preferred choices like currency, destination and others, or cookie settings. |
Reviews & feedback | Rating of your experience with Bookingbesttours.com product or services, incl. answers to specific questions on this topic and general feedback or content of a review. |
Bookingbesttours.com Credit & Promo codes | Whenever you are awarded Bookingbesttours.com Credit or Promo codes, we’ll store the information about the amount, currency, and expiration of your Bookingbesttours.com Credit or Promo codes in your account. |